User Research Study: How One Global Family Built Lasting Bonds in 2 Weeks
How a grandma became top of mind for her grandchild
Would you believe me if I said that real, lasting connections can be made over a distance in just 2-weeks? Well, listen closely to the story of Hannie, Nora and baby Sanne.
Hannie, Nora and Sanne participated in a 2-week study with Peekabond last month. For this project, we asked them to simply use Peekabond at their own pace for this time period. Our user researcher spoke with each of them at the beginning and end of the 2 weeks. They also filled out surveys about their remote bonding experience along the way. This experiment not only taught us SO much about our app, but also helped facilitate strong, lasting connections for their family.
Our goal with this research study was to understand how using Peekabond would affect a family’s remote connection. We set up the experiment to measure if the frequency of connection, the strength of connection and the enjoyment of the connection changed over two weeks. We hoped that using Peekabond would increase all three of these measurements. We also were interested in discovering what was difficult for these users, so we could improve.
This is the start of something new
Hannie is a grandmother who lives in The Netherlands. She misses her daughter, Nora, and 2 year-old granddaughter, Sanne, dearly. Nora and Sanne live over 16,000 km away in Australia. They don’t get to see each other very often, and the big time difference makes it hard for them to stay in touch.
Before Peekabond, they connected via WhatsApp video call once a week during Sanne’s bathtime. They also occasionally sent messages, photos and videos on WhatsApp to each other.
Hannie finds it difficult to connect with Sanne on the video call. Sanne likes it when her grandma does something silly on the camera, but this is not very comfy for Hannie to do. Hannie hopes that Peekabond’s activity cards will make it easier to be silly on camera for Sanne.
Nora, as most moms, is very busy, and keeping her daughter connected with her family far away can be challenging. The time difference makes it extra difficult. She hopes that Peekabond can help ease the stress of finding time in their busy lives to connect.
We’re halfway there
After just one week of using Peekabond, Hannie and Nora both reported a small increase in the enjoyment of their remote connecting experience.
Hannie was beginning to feel more comfortable with making videos that Sanne would enjoy. She got creative with the activity cards and also made videos on her own.
Sanne started recognizing the videos and already had her few favorites. One with her grandma and grandpa practicing their names in the car was a hit! She also liked one her grandma sent of a frog (“kikker” in Dutch) and would ask to watch this one on repeat by saying “kikker, kikker”.
For Hannie, knowing that her granddaughter was enjoying the videos meant a lot to her. It felt like they were able to have shared experiences together, even while being worlds away.
Both Hannie and Sanne also reported the strength of the connection to be stronger after just one week. These shared memories made all the difference.
The finish line
At the end of the experiment, they felt positive feelings towards their remote connection and how Peekabond helped them get there. Even baby Nora started asking to call grandma and grandpa more often because she wanted to see their faces through the screen! This was very important for her mother because it meant that Nora wanted to take steps all on her own to stay close with her grandparents far away.
Both the mother and the grandmother reported an increase in the strength of their connection before and after the study. For Sanne, the strength of the connection increased by 20%. And for Hannie, the connection she felt with her granddaughter was 10% stronger after the two weeks. The enjoyment of their connection moments also improved throughout the experiment. For Sanne, she experienced a 30% increase in her enjoyment of connecting remotely. Hannie enjoyed the connection moments 10% more than before the study.
Overall, the study motivated them to try out new remote connection techniques beyond their typical once-a-week video call. This brought them excitement and new-found appreciation for each other.
Of course, though, getting used to a new app is not easy. Hannie still wants to spend more time exploring Peekabond to get more familiar with it. Being kind with yourself as you learn is part of the process!
From the whole Peekabond team, we want to thank Hannie, Nora and Sanne for exploring how Peekabond could work in their lives. ❤️
We have since expanded this study to be one month long, for us to gain deeper insights throughout the process. More families are currently enrolled in the study, and we are always searching for more!
Want to get involved?
If your family would like to participate in a 2-week or 1-month study with Peekabond, please reach out to our user researcher Katy (email@example.com) to get started!
Join Us at Peekabond
Anieke Lamers, our CEO created Peekabond at the onset of Covid-19. A mobile app to help global families bond with young children remotely. Inspiring families to create playful and engaging moments with young children.
Asynchronous video connection and inspirational science-based content suggestions. Allowing families and loved ones to share small moments and build better bonds. Every play experience is designed with care and approved by child development experts. Always age appropriate. Always private and secure, never showing ads. Our intention is to build a movement that connects families across borders and over generations. If you would like to try Peekabond click here
Katy is an Amsterdam-based user researcher originally from the West Coast of the US. She is passionate about creating ethical and sustainable technology and believes in the power of user research to get there. She holds a Bachelor’s in Graphic Communication and a Master’s in Digital Design. You can usually find her taking long walks in the park, cooking big batches of soup, petting all the dogs on the street or making random crafts with friends.